We're here to help! Find answers to common questions below or contact us directly.
Email: support@wallyme.com
We typically respond within 24-48 hours. For account-specific issues, please include your registered email address.
WallyMe is a personal finance app designed for simplicity. Just type your expenses in natural language (e.g., "45 uber") or use voice input, and we'll automatically categorize them using AI. Track your spending, set budgets, and manage multiple currencies effortlessly.
When you enter a transaction, WallyMe uses learned patterns first, then hardcoded keywords, and finally xAI Grok to automatically categorize your expense or income. You can always correct the category manually, and WallyMe will learn from your corrections for future transactions.
Yes! Tap the microphone icon on the home screen and speak your transaction naturally (e.g., "uber fifty pesos"). Speech recognition is processed on-device using native APIs — your audio is never sent to our servers.
Yes! WallyMe supports 28 currencies across 32 countries. Set your base currency in Settings, and when traveling, set your current location. WallyMe will automatically show currency conversions and handle exchange rates for you.
Yes! You can record transactions without an internet connection. WallyMe stores them locally and automatically syncs when you're back online. You'll see an offline indicator and your data will never be lost.
Set monthly budgets for specific categories in Settings. WallyMe will track your spending and show you how much you have left. You'll get visual indicators (green, yellow, red) to help you stay on track.
Add your credit cards in Settings. Set cut-off dates and payment due dates. WallyMe will help you track when payments are due and manage multiple cards in different currencies.
Yes! WallyMe supports Sign in with Apple and Google Sign-In for quick and secure authentication. Apple's "Hide My Email" feature is also supported.
Yes. Your data is encrypted in transit (HTTPS) and at rest (database encryption). We use industry-standard security practices including JWT authentication, password hashing, rate limiting, and Row Level Security ensuring you can only access your own data. See our Privacy Policy for full details.
To delete your account and all associated data, please email us at support@wallyme.com with your registered email address. We'll process your request within 30 days and permanently delete all your data.
WallyMe offers a 7-day free trial with full access to all features. After the trial, a subscription of $0.99/month gives you continued access to AI categorization, unlimited transactions, budgets, credit card management, voice input, offline mode, and all future features.
Subscriptions are managed through Apple App Store or Google Play Store:
Cancellation takes effect at the end of the current billing period. Refunds are handled according to Apple/Google policies.
You can request a JSON export of your data by emailing support@wallyme.com.
We appreciate your feedback! Please email us at support@wallyme.com with:
If you didn't find the answer to your question, please don't hesitate to reach out:
We're committed to helping you have the best experience with WallyMe!